Taking IT Mobile Data Solutions         professional data recovery in your home or office
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Q: I can hear clicking sounds coming out of my computer/external hard drive. What does this mean?
A: Clicking sounds emitting from your computer or external hard drive are a clear indicator of mechanical failure with the hard drive(s). This type of failure will require a data recovery specialist. To increase your chances of a good recovery you should immediately turn off the affected external hard drive or computer and submit it to, or have it serviced on-site by, Taking IT Mobile Data Solutions.
Q: Iíve accidentally deleted some important files from my computer. Can they be recovered?
A: Accidental deletion of data is more common than losing your data due to a virus. That said, if youíve accidentally deleted data you should first check inside your recycle bin. Most modern file systems today have a trash bin feature where deleted data first gets deposited before itís actually deleted. The user needs to perform the action of emptying the trashcan to remove the data from the system.

If your data files are not found in the trash bin itís not necessarily gone for good. It all depends on the amount of use the computer has had sine the delete occurred. Often, a perfect recovery can still be achieved. To increase your chances of a good recovery you should immediately turn off the affected external hard drive or computer and submit it to, or have it serviced on-site by, Taking IT Mobile Data Solutions.

Q: Can I recover deleted files myself safely with software?
A: Itís not advised you make an attempt at recovering your data. Using data recovery software often results in the user installing software on the drive containing the deleted files. Doing so will greatly reduce your chances of a successful data recovery.
Q: What are some of the common reasons for data loss?
A: All magnetic hard disks will eventually fail due to age, if not earlier due to other circumstances. Data loss is typically a result of one or more of the following, but not limited to:
  • Computer viruses

  • Mechanical failure caused by:

    • Age

    • Physical shock or trauma

    • Electrical or static shock

    • Fire or water damage

    • Spills of beverages or other liquid

  • Human error

  • File system corruption

The most common causes of data loss are human error and mechanical media failure.

Q: My computer shows a blue screen with information I donít understand. What is this telling me?
A: What you are seeing is the infamous Microsoft ďBlue Screen of Death,Ē and it appears when Windows experiences a critical system error. Errors of this nature can be caused by a corrupt software driver and/or a failing piece of hardware such as a hard drive. In most cases, data files from failures of this type are entirely recoverable.
Q: Why should I send my media to Taking IT Mobile for Data Recovery?
A: All of the personnel at Taking IT Mobile have excelled at Data Recovery for a decade or more. We have previously formed the core of one of the biggest data recovery companies in the world. Thus, we are experienced in all data recovery procedures and techniques, for all media types. Now, we have the advantage of using the absolute newest (and best) equipment for data recovery, we are not saddled with continuing to try to recoup investment (in money, and training time) with older outdated equipment.

As a result, you benefit because the recovery of your important data is entrusted to the most experienced people, using the most up-to-date equipment.

Q: What are the advantages of mobile data recovery service?
A: In addition to Taking IT Mobile, T.I.M. also stands for another simple but powerful premise; Time Is Money. Our customers are predominantly people and companies whose human resources are far better spent on what they do than diagnosing, packaging and shipping often delicate failed storage media. To learn more about the advantages of on-site data recovery, please see our On-Site Service Summary.
Q: I'm reluctant to submit my data to a lab. Can T.I.M. actually recover data from the failed hard drive right in my office?
A: Our on-site technicians operate with the intention of completing the diagnosis and recovery of your data loss at your location, in a single visit. Sometimes, however, circumstances such as physical internal damage, intermittent access or failed electronics require the media be brought back to our Richmond Hill, Ontario, lab for additional repairs and donor parts.

Very large amounts of data, non-standard interfaces and complex disk arrays also preclude on-site recovery, however we provide all our On-Site customers with the return of their data, via secured delivery or, where designated, one of our technicians.

Taking IT Mobile is committed to the security and confidentiality of your data, as outlined in our Terms of Service and Privacy Policy. We do and will take every effort to ensure the security and confidentiality of your data.

Q: How long does a data recovery take?
A: Routine on-site data recoveries can often be completed in as short a time period as two hours or less.

In-lab recoveries usually require two to five days, while complex recoveries requiring media be opened in a clean room for the attempt, may sometimes take 2 to 4 additional days. Mission-critical emergency service is available for those requiring an immediate solution to their failures.

In ALL cases, the recovery will be completed in as short a time as the complexity of the situation allows.

Q: How much data can be recovered?
A: In many cases, ALL of the data will be recovered.

If there is physical damage, if the damaged area does not coincide with the physical location containing the critical data, many, most or all of the required files may be recovered.

If there is overwrite, most or all of the important files may lie in areas BEYOND the overwrite, so they may be recovered.

There are some cases in which physical damage or overwrite will irretrievably damage important files, and they cannot be recovered by anyone on the planet. In ALL other instances, Taking IT Mobile Data Solutions WILL recover the data.

Q: Will the confidentiality of my data be safeguarded?
A: We are bound by our Terms of Service document which begins your recovery process. In that document, there is a clause which guarantees the confidentiality of your data during our recovery efforts. Please review it carefully, and confirm that it meets your needs. In addition, if you wish us to sign a non-disclosure or confidentiality document should your organization require one, we would be happy to do so.
Q: How should I ship my media to you, to begin the recovery process?
A: You can ensure the physical safety of your storage media during shipping, by following these relatively simple instructions:
  • Place your media in an anti-static bag, or wrap it in anti-static material.

  • Pack your storage media TIGHTLY (absolutely NO movement of the media should be possible) in a box which can adequately hold the media, and your packaging materials, secure.

  • Include, in the box together with your media, a copy of the completed evaluation request form.

  • Ship your package to the Taking IT Mobile lab facility at this address.
Q: Can I send my failed media in by Postal Service?
A: We recommend that a proper, reputable courier be used; one which requires that a person sign for the package, and provides a tracking number which allows the package to be located. If your data is important enough to consider recovery, it makes little sense to send it by any means other than the most reliable you can find.
Q: Are all the drives of a RAID system required, for data recovery?
A: Yes, please include ALL the drives of your RAID system or complex disk array, in order to maximize your chance for a successful recovery.